Case Worker

November 03, 2021

Disaster Case Management is a time-limited process by which a skilled helper (Disaster Case Manager) partners with a disaster affected individual or family (Client) in order to plan for and achieve realistic goals for recovery following a disaster. This comprehensive and holistic Disaster Case Management approach to recovery extends beyond providing relief, providing a service, or meeting urgent needs.
Role of the Case Manager  
The Disaster Case Manager serves as a primary point of contact, assisting the Client in coordinating necessary services and resources to address the client’s complex disaster recovery needs in order to re-establish normalcy. The Disaster Case Manager relies on the Client to play an active or lead role in his or her own recovery.
On behalf of Louisiana United Methodist Conference, serve as a case manager working with individuals and families who are recovering from the hurricanes making landfall in Louisiana during 2020.

  • Completion of UMCOR disaster recovery case management training;
  • Completion of safety screening as evidenced by a background check;
  • Be able to maintain ethical conduct in accordance with organizational policy;
  • Conduct business in a manner consistent with the mission, values and policies of the Louisiana Conference;
  • Maintain high standards for protecting client information, sharing confidential information only as agreed upon by the client and as evidenced by a signed release form;
  • Work calmly and effectively resolve conflicts in sensitive situations; able to work collaboratively with others
  • Be computer literate, able to utilize word processing, database, and spreadsheet software. demonstrate ability to learn new and/or customized software;
  • Possess excellent communication skills both written and oral;
  • Have a valid driver’s license and vehicle to be able to drive long distances in all areas within the service area;
  • Be organized and prepared for reports, meetings, briefings, and conversations with clients, staff and external partners;
  • Be able to work without close supervision on assigned duties, and be willing to seek and accept supervision as needed;
  • Maintain confidentiality with sensitive financial and personal information;
  • Possess no outside business interest that may conflict with the organization’s goals and objectives;
  • Demonstrate helpful inter-personal skills, such as:
    • Genuine care and respect for individuals, families, and communities served;
    • Effective listening and interviewing skills;
    • Cultural and linguistic competence relative to the population served;
    • Ability to document, or to access an alternate method for documenting, in the client record;
    • Ability to recognize and draw upon client strengths;
    • Sensitivity to the needs of individuals and families in crisis;
    • Awareness of the impact of the disaster on the community, the family and the individual;
    • Interest in exploring options with clients, with respect for their autonomy;
    • Ability to maintain appropriate service boundaries; and
    • Self-awareness.
Essential Functions
  • Perform outreach to identify vulnerable persons in need of services and referrals.
  • Screen applicants promptly and responsively to identify urgency of need and direct individuals to appropriate services, providing accurate and timely information and referral.
  • Perform intake interviews via phone and/or in person, linking survivors to resources for urgent needs.
  • Conduct comprehensive, individualized, strengths-based, and culturally-responsive assessments of each client’s disaster recovery needs and available resources.
  • Engage each client to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan
  • Empower the disaster survivor to effectively access the resources available in accordance with the sequence of assistance for disaster recovery
  • Provide, refer, or otherwise arrange for individuals and families to receive needed services and resources identified in the recovery plan through the following actions:
  • assist in the restoration of pre-disaster social service benefits for qualified individuals;
  • verify unmet needs by obtaining records and/or contacting vendors;
  • network with other organizations to guide client through sequence of delivery without duplication of benefits or services;
  • advocate with and for clients by activities including but not limited to:
  • prepare for and make case presentations on behalf of client;
  • actively participating in long term recovery groups where such exists; and
  • provide support and advocacy with governmental and non-governmental agencies and organizations when necessary.
  • Monitor client progress toward recovery goals,
  • Document using standardized forms and enter relevant information into the client registry (DRD) in a timely manner.
  • Provide continuity of client services through case transfer or case closure.
The Case Manager acknowledges that during the engagement he/she will have access to and become acquainted with various pieces of personal information related to clients and agencies having relationship with clients and the community. The Case Manager agrees that he/she will not disclose or distribute any information directly or indirectly, or use any such information except as required in the course of the described responsibilities. All files, records, documents, information and similar items relating to this disaster response case management process shall remain the exclusive property of the Louisiana Annual Conference. The Case Manager shall not retain any copies of the foregoing without the Conference’s prior written permission. Upon termination of employment, or whenever requested by the Program Director, the Case Manager shall immediately deliver to the Program Director all such files, records, documents, specifications, information, keys and other items in his/her possession or under his/her control. The Case Manager further agrees that he/she shall at all times preserve the confidential nature of his/her relationship to the Conference and of the services rendered. This includes not making any posts about clients on any social media, such as Facebook, Instagram, Twitter, etc.

Contact: Haley Shoemaker

Email: Click to email

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